OPERATING HOURS
What are your operating hours?
We are open from Monday to Friday, 10:00 AM to 7:00 PM, and on Saturdays from 10:00 AM to 3:00 PM.
PAYMENT
How do I pay for my order?
After adding your preferred item to your cart, you may proceed to finalize your purchase upon checkout and select from the available payment options.
Items will remain in your cart for up to 30 days. However, please note that adding items to your cart does not reserve them. The item you have added to your cart will still be available for other customers to purchase until payment has been completed.
What payment methods do you accept?
- Debit/Credit Cards
- Maya
- GCash
- GrabPay
- Bank Transfer (BPI, UBP, BDO, Metrobank, Landbank)
Are shipping fees included in the product price?
Shipping fees for all delivery options are NOT included in the product price and will be shouldered by the buyer. The applicable shipping cost will be further communicated via email once you made your purchase.
Where should I send my proof of payment for the shipping fee?
After settling the shipping fee payment, please reply directly to the confirmation email sent by sales@pulpspaces.com and attach your proof of payment.
SHIPPING
Where do you ship?
We can deliver all items nationwide through our partner courier services.
Note: International Shipping is currently unavailable
What are the available shipping options and how long does shipping take?
VIA J&T EXPRESS
Shipping fee will be sent via email upon order confirmation.
Tracking numbers will be sent via email once the order has been shipped. Delivery within Metro Manila typically takes 2–3 days, while deliveries outside Metro Manila take 7–14 days.
Please note that delivery lead times may vary depending on the shipping address, courier schedules, and other external factors.
VIA SAME-DAY DELIVERY OPTION (Grab Express, Lalamove)
Same-day delivery may be selected during checkout. Kindly notify us via email so we can arrange a courier service for your order. The applicable shipping fee and delivery schedule will be provided via email upon order confirmation. Please note that all shipping costs will be shouldered by the buyer.
Please also be aware that we are not liable for any damage incurred during transit, as handling is managed by the courier service. Rest assured, all items are securely and properly packaged prior to dispatch.
When will you ship my orders?
We ship from Monday-Friday, 12:00 PM – 6:00 PM and Saturday, 12:00 PM - 3:00 PM.
What is the maximum weight allowed for shipments?
J&T Express accepts parcels weighing up to 50kgs, and a maximum of 20kgs limit for motorcycle delivery.
How will I know if I exceeded the weight limit? How much will I pay for the excess shipping fee?
We will contact you if you exceeded the weight limit and inform you about the additional cost via email.
Can I change my address once I place my order?
Yes, you may request a change to your delivery address by contacting us at sales@pulpspaces.com before your shipment is assigned a tracking number, as this gives our team enough time to manually update your details; however, once order has been dispatched and tracking number has already been generated, we may no longer be able to modify the delivery address.
PRODUCTS, RETURNS & REFUNDS
What are your policies regarding returns and refunds?
We implement a strict No Return, No Exchange Policy.
Please note that we are not liable for any damages or losses incurred during shipment. Additionally, delivery schedules are subject to the courier’s operations, and we are not responsible for any shipping delays.
Are all products authentic and official?
PULP Spaces certifies that all items here are of quality and official, unless stated otherwise.
Do you accept reservations?
No, we do not accept reservations due to limited product availability.
I cannot find the item that I’m looking for. Will you sell this in the future?
We cannot guarantee that we will be selling it but you can make a suggestion for us to consider. Please email us at sales@pulpspaces.com with the subject line [ITEM REQUEST] PULP Spaces - [Name of Item].
The item that I like is already sold out. Is there a chance that you will restock it?
We cannot guarantee that we will restock such items but let us know what you want by emailing us at sales@pulpspaces.com with the subject line [ITEM RESTOCK] PULP Spaces - [Name of Item].
ACCOUNT
Do I need to register an account to order?
Yes, you are required to sign in to your account before placing an order.
How do I create an account?
- Click the “person icon” at the upper-right corner of the page.
- Enter your email address.
- To continue the registration process, enter the 6 digit code sent to the email you have entered.
- Go to the “Profile” tab and enter the required details (full name, address, and email).
- Click Save.
- After registration, you can sign in and start shopping.
I’m worried about giving my personal information. Will these be kept private?
Please be assured that all personal information you provide will be used solely for internal purposes. We are committed to maintaining strict confidentiality and implementing appropriate measures to protect your information at all times.
Didn't find the answer to your question here?
Feel free to send us a message and we'll get back to you as soon as we can.